If you make a mistake with a name on a booking, you must correct it to avoid any problems during your trip. Having a wrongly spelled name might even lead you to miss the flight due to issues related to security. Copa Airlines offers flexibility to the customers when it comes to correcting a name. You must know about the airline's policy before you start the process so that you can change it easily. You can read further ahead to get the details.
The policy will be applied to the unused portion of the ticket.
The name correction is permitted for one time.
You can correct up to 3 characters in a name, including the first, middle, and last name.
Full name change is not allowed as the airline prohibits the transfer of ownership of the ticket.
The corrected name must match the name on a government-issued ID.
If you need to change a name due to marriage or divorce, you have to submit the document.
You may have to pay the name change fee of 50 USD if the ticket was purchased through a travel agency.
To change the date, time, and destination along with the name change, you may have to pay a fee of 75 USD.
If you are not eligible for the name change, you can cancel the flight and rebook it with the correct name. You will not have to pay any fee for cancelation if it is made within 24 hours of booking given the departure date is after 7 days.
After you are aware of the name correction policy, you can proceed with Copa airline name change request by using the information below.
You have to dial the number 1786 840 2672 and follow the voice instructions to get to a customer service representative.
Press 1 for a new reservation or to modify a booking.
You must press 2 to claim a refund.
To get help with issues related to baggage, you have to press 3.
Press 4 if you want to share your suggestion or file a complaint.
Press 9 to talk to a customer service agent.
You must give the booking details, like the confirmation code and the last name of the passenger, to get the best possible service. The representative will correct the name for you.
If you are not able to follow the steps above and you are stuck, you may use another method to correct the name.
Using the official website:
Get to the page copaair.com.
You must click the tab that is used to Copa Airlines Manage booking, that is, “My Trips.”
Enter the reservation code and the last name of the passenger, then click the tab Find your reservation.
You have to select the reservation, then click the tab correct name.
Then, enter the correct name and attach relevant documents.
You will get an email with the details from the airline.
Via the mobile app:
Download and open the app.
Click “My Trips.”
Enter the booking details and click “Find your reservation.”
Select the booking and click the tab “Change name.”
Fill in the correct name.
Attach the documents.
Get an email containing the details.
Via ticket counters:
You can change the name on a flight booking by contacting a customer service representative at the ticket counters. The representative will require the booking details, and the name will be corrected.
The information above will be useful if you need to correct a name. For solutions related to any other travel-related query, you can use the Copa Airlines live person chat option, use the official website, or call the customer service number. The number remains operational 24 hours a day throughout the week.