13
Jun
2025
When talking about one of the ‘Premier Airlines of Africa', Ethiopian Airlines is the one. An airline is not just known for its onboard services but offline as well. Having mentioned it, be rightfully aware that if you are facing any issues with your flight reservation, then connect with the airline's customer care executives. 24/7 passengers get full assistance related to managing, booking, your reservationreservation, or any other concern will also be entertained.
In this blog post, we are going to discuss all the ways of getting in touch with the Ethiopian Airlines Customer Service. For a seamless travel experience, let us move on to the booking process without wasting any further time.
Options To Reach Ethiopian Airlines Customer Service
For the best travel experiences, Ethiopian Airlines ensures that the flyers get the best of their flight bookings. Here, the airline offers many options of getting in touch with their customer support member. Refer below to the options that helps to get in touch with the air carrier support department.
When you are having some problems with flight reservations, then know that it can be resolved through a supportive airline executive member. So, if you are facing some problems in your trip itinerary then feel free to connect with the Ethiopian Airlines Customer Service to find a solution right away.
One of the most regular and recommended ways to contact Ethiopian Airlines is through their phone number. The airline has specialized phone numbers for each location. You can find the right phone number for your location on the airline's official website. Here are some quick steps you can take to contact the Ethiopian Airlines customer service team:
Refer to the below-mentioned phone numbers of Ethiopian Airlines to Seek Help
|
COUNTRIES |
CONTACT NUMBER |
WORKING HOURS |
|
AUSTRALIA |
1300 600 001 |
|
|
ARGENTINA |
+54 911 6799 1141 |
9 AM - 6 PM |
|
BRAZIL |
+55 11 2445 4157 |
|
|
BELGIUM |
+32(0)2/716 00 60 |
Mon-Fri 09.00-17.15 / for public 10.00-16.00 |
|
DENMARK |
+45-89 87 16 38 |
09:00-17:00 (Mon-Thu), 09:00-16:00 (Fri ) |
|
CANADA |
1 800 445 2733 |
Mon – Fri: 09:00 AM to 05:00 PM |
|
QATAR |
+974 44161010 |
8:00 AM — 8:00 PM Saturday to Thursday |
|
GERMANY |
0800 0006062 |
24/7 |
|
FRANCE |
082 582 6135 |
24/7 |
Yes, one can try writing an email if the phone call is not your desired option of consideration. However, there are certain steps to follow:
E.g.: If you select USA
|
City |
Washington DC |
|
Mailing Address |
3133 Mt. Vernon Avenue, Alexandria, VA 22305 |
|
Phone Call |
703 682 0570 and/or Toll-free 1-800 445 2733 |
|
Email ID |
|
|
Working Hours |
09:00 AM – 05:00 pm |
|
E.g.: If you select UK |
|
|
City |
London |
|
Mailing Address |
Burgoyne House, Unit 2, Ground Floor, Building 3, Great West Quarter, Ealing Road, Brentford, TW8 0GB |
|
Phone Call (24/7) |
+44 (0) 1753967980 |
|
Email ID |
Reservation: lonres@ethiopianairlines.com Sales & Groups: MohammedB@ethiopianairlines.com Accounts: lonaccounts@ethiopianairlines.com |
|
Working Hours |
09:00 to 17:30 Mon to Friday |
Ethiopian Airlines also provides customer support via web chat. As a result, you can receive real-time support by chatting directly with the agent. This option is a convenient one if you require immediate assistance with flight bookings or general inquiries.
Ethiopian Airlines provides free customer care via an online chat facility. You can get it through the website or mobile app. You can use the chatbot, "Sheba," for flight reservations, check-ins, and general assistance. They can also be found on social media sites such as Facebook and WhatsApp.
Connecting through social media is also a good option. Just make sure that you are following the right pages of Ethiopian Airlines. Here, one can either drop a DM to the Ethiopian Airlines profile or post their queries on their walls.
Tip: Make sure that you do not share your personal details.
You can get in touch with the Ethiopian Airlines customer care department for a variety of reasons related to your travel experience. One of the most common reasons is to manage your booking—this includes making flight changes, cancellations, or upgrading your seat. Passengers also contact customer care to inquire about flight schedules, delays, or rebooking in case of disruptions. If you experience issues with check-in, either online or at the airport, customer service can provide assistance.
Additionally, travelers may reach out for baggage-related concerns, such as lost, delayed, or damaged luggage. Customer care can also help you claim refunds or travel vouchers, especially in cases of canceled or rescheduled flights. If you're facing difficulties using their website or mobile app, support is available for technical help.
For frequent flyers, inquiries about ShebaMiles—Ethiopian Airlines' loyalty program—are also handled by the support team. Lastly, if you have feedback, complaints, or special requests like wheelchair assistance or meal preferences, the customer care department is the right place to address them. Ethiopian Airlines aims to ensure that all travelers have a smooth and stress-free journey, making their support team an essential resource.
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