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How To Get a Refund From Hawaiian Airlines?

Avoid a stressful situation when you cancel a flight by being a loyal customer of Hawaiian Airlines, as the money used for the booking will not be lost. Getting the ticket fare refunded is easy as the airline is highly flexible and considerate of passengers' needs. If you want to get a refund from the airline, the information here will be useful as you will need to know the process and the airline's policy.

Hawaiian Airlines Refund policy

  • You can get a full refund if the cancelation is made within 24 hours of booking, given the departure date is after 7 days.
  • The refund will be credited to the same source that was used to make the payment for the booking.
  • After 24 hours of booking, keeping in line with the Hawaiian Airlines Refund Policy, you will not get a full refund for cancelations.
  • You will get a refund on the unused portion of the flight segment if the cancelation was made due to technical or operational reasons.
  • If you surrender a ticket that was issued more than a year prior to cancelation, you will not get a refund.
  • To get a refund or check the Hawaiian Airlines Refund Status for a booking made through a travel agency, you must contact the agency.
  • You may get the refund in the form of a travel credit which is valid for a year.

The refund policy is essential to know if you will be eligible for the refund in the first place. Using the information above, you will be aware of your entitlements and your rights. Then, you may want to understand the guideline to apply for a refund. the process is detailed below.

Hawaiian Airlines refund application process.

  • Open the official website
  • You have to then select the tab manage booking, then click "My trips."
  • You have to fill in the confirmation code and the last name, then click search.
  • Then cancel the booking if you have not canceled it already.
  • After the cancellation is made, you will get access to the tab "refund request form."
  • Fill out the form with the relevant details, and if the booking was made through cash, you have to give your bank details.
  • You will get an email with the details of the refund.

You can use the steps above to get a refund through the official website. But if you face any issues during the process, you can call the customer service number 1 (800) 367-5320 and talk to a representative. The agent will guide you through the difficulty you may be facing.

Below you will find answers to the most commonly asked questions. If you are in doubt, you can go through it.

How long does it take to get the refund?

It can take up to 7 days to get refunded if the payment was made through a credit card. If the payment was made via bank transfers, debit cards, or cash, it may take up to 25 business days to get the refund.

Is there a service charge if I request a refund?

If you do not want the refund in the form of travel credit, you will be liable to pay a service charge of 255$ if the ticket was for travel within the state of Hawaii. If the ticket is for travel within the continental USA, the fee will be 100 $. If a ticket was for travel between the continental USA and the state of Hawaii, the service fee would be 100 $ which will be deducted from the refund.

How will I get the refund if I paid in cash?

If you paid through cash, you will get the refund in your bank account or via cheque after you have submitted the account details with the airline.

Can I get a refund for an unused ticket?

Yes, you can get a refund on an unused ticket if it is a refundable ticket. However, you will be liable to pay a cancellation fee as per the Hawaiian Airlines Cancellations Policy, and the amount depends on the type of ticket and the destination.

The information here will help you get a refund from Hawaiian Airlines easily. You will be able to request a refund. If you require more help, or you have any other query related to travel, you can call the customer service number or visit the official website.