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Get the details on Copa Airlines' Cancellation Policy & Refund Policy

Copa Airlines is known to offer the most comfort and exceptional customer service to its customers along with the flexibility to book and cancel their flight tickets without any problems. If you are someone who has an uncertain schedule and often needs to cancel your flight due to it, you can get the full value of the ticket back as a refund if you are aware of the airline's policy. In some situations, the policy favors the customers. To get the details, you can read further along.

Copa Airlines' cancelations policy

  • You can cancel a flight booking for free and get a full refund as per the 24-hour flexible cancelation policy under the conditions given below.
    • The cancelation must be made within 24 hours of booking.
    • As per the Copa Airlines Cancellation Policy, the date of departure should be after a week.
    • The customer should not have checked in and should not have paid for an additional service.
  • If the airline has canceled your reservation due to technical, operational, or weather issues, you can get a full refund.
  • If the flight is delayed significantly and you do not want to take an alternate flight, you can get a full refund.
  • If you purchased a ticket using miles, you will not be eligible for 24-hour flexible cancelations.
  • If the ticket is purchased through the contact center, city ticket office, or airport terminal office, you will not be eligible for the 24-hour flexible cancelation.
  • The cancelation charges can be between 100$ to 400$ depending on the type of ticket, route, and date of departure.

Once you understand the cancellation policy,  you can determine the value of the ticket you may get back as a refund. But if you want to know more, you can go through the detailed description below.

Copa Airlines refund policy:

  • You will get the refund in the original form of payment used during the reservation.
  • You will get a full refund on cancelations made within 24 hours of booking, but the booking should be made through the official website.
  • You can get a full refund, keeping in line with the Copa Airlines Refund Policy if you cancel a flight due to serious illness or the death of a passenger if you provide the documentation for it.
  • You will be refunded after the deduction of the cancelation charges if the flight is canceled after 24 hours of booking.

Once you are aware of the cancellation and refund policy, you can go ahead and cancel your flight without any problems by using the method below.

The steps to cancel your Copa Airlines flight

  • You have to dial the number +1 (877)350-4539 / +1 (786) 840-2672 and follow the IVR instructions given below.
  • You have to press 1 to book, cancel, or modify a booking.
  • You have to press 2 to request a refund.
  • You have to press 9 to talk to a customer service representative.
  • Once you are connected, you have to give the reservation details so that the representative can get the booking details and cancel the booking on your behalf.
  • You will get an email with all the details.

After you are aware of the cancelation process, you may also want to know about the process to request a refund using the steps below.

The steps to request a refund.

  • Open the page
  • You have to click the tab My Trips.
  • Then, you have to enter the e-ticket number and the passenger's last name.
  • You have to click the tab Find your reservation.
  • Select the canceled booking.
  • Click the tab Request a refund and fill out the details.

You will get an email with the details about the refund.


How many days does Copa Airlines take for the refund to be credited?

Depending on the mode of payment, it may take as long as 20 days to process a refund. Generally, if you made the payment in cash, it will take longer, but if you paid via credit card, the refund will be credited to your account within 7 business days.

Can I get a refund from Copa Airlines if my ticket is unused?

Yes, you can get a refund for an unused ticket but the non-refundable taxes and other deductions depending on the fare rule of the ticket apply.

Can I get a refund if my Copa Airlines ticket has expired?

No, you cannot get a refund on your ticket if it is expired.

How can I cancel a flight using the Copa Airlines mobile app?

You can use the mobile app to cancel a flight booking by following the steps below.

Download and open the app.

Click "My Trips"

Enter the booking details, then click "Find your reservation."

Select the booking and click "Cancel flight."

Once the booking is canceled, you will receive an email from the airline.

The information above will be useful to cancel your flight and request a refund. If you require any other help or you are looking for a solution to a travel-related query, you can contact the customer service team by using the Copa Airlines Live Person Call or the official website. The phone number is available 24 hours a day throughout the week for the comfort of the customers so that their journey is memorable.