How do I Book a Ticket with Korean Air?
Korean Air is a well-acknowledged airline from Korea, offering its flights to over 100 destinations worldwide. Make your Korean Air booking and enjoy exclusive benefits and classy on-board services. The booking can be made through the official website or via phone.
Book Via the Official Website:
- Visit the official website of Korean Air.
- Navigate to the “Book” tab and select the Book flights option.
- You'll be taken to the booking page, where you'll see two options for booking.
Option 1: Book
- Select the type of journey
- Select From and To destinations
- Select Date
- Select the number of passengers and Cabin Class
- Tap on the search and get the flight option.
- Select a flight and proceed to enter the passenger's details.
- Move to the payment option.
- Enter the card details and complete the payment to confirm your booking.
Option 2: Book with Miles
- Enter the User ID/Skypass number and password to log in.
- Enter the details such as destinations, date, cabin class, etc, and create your itinerary.
- Select Award Flights to view your flight options.
- Select the flight and pay using the miles.
- You will get the confirmation email.
Book Via Phone Number:
- Dial 1 (800) 438-5000 and wait for the call to connect.
- Select your preferred language and follow the IVR.
- Press 1 to cancel your booked flight.
- Press 2 to generate your service ticket.
- Press 3 to book your flight with Korean Air.
- A sales agent will soon join you over the phone.
- Guide the agent by providing the required details and creating your itinerary.
- Select the flight and get the price details.
- Complete the payment and confirm your booking.
How Do You Manage Bookings For Korean Air Flights?
With Korean Air, passengers can modify their existing booking. The passenger can easily manage their bookings through the official website, mobile app, or by phone. To manage your Korean Air flight, you can use the following methods.
Online Manage Booking Tool
Korean Air offers the “Manage My Booking” option on its official website, eliminating the need for assistance from the airline's representatives. Go to the official website of Korean Air, locate the “Manage My Booking” option, and enter the last name along with the booking reference code. Now, you do:
- View the flight details and itinerary.
- The following changes can be applied through “Manage My Booking.”
- Date and Time change of the flight (Subjetc to availability and fare rules)
- Change or select the seats
- Update passenger information
- Add special requests such as meals or assistance
- Submit the request to change or cancel the existing booking. You may be required to pay cancellation or flight change fees for non-refundable tickets.
- Once you select the preferred option, follow the on-screen instructions.
- Complete the process and pay the charges to apply the changes.
- The airline will send you the confirmation email.
Mobile App (Korean Air My)
Passengers can make changes to their tickets through the Korean Air mobile app. Just download the app and navigate to the “Korean Air manage booking” option. Enter your credentials to log in and reach the booking page. Select the ticket and open the menu tab. Select your choice and do as per the instructions on the screen. The airline will change the information in your ticket and provide you with the confirmation email.
Customer Service
In case a passenger cannot follow the online process and needs to be helped, he/she can simply call the airline representative by phone or email them. Talk to the agent about your concern and provide the details that are required. The agent will submit the request of the change on your behalf and you will be sent a confirmation email soon.
What is Korean Air's Baggage Policy?
Korean Air baggage policy controls the carry on, baggage limits, size, and weight limits as well as prohibited materials to ensure the safety and comfort of the passengers.
Carry-On Baggage Policy
- Passengers are permitted to carry one carry-on bag and one personal ite,m such as a handbag or a laptop bag.
- The baggage carried has to fit the overhead bin and it should not exceed 55 x 40 x 20 cm (22 x 16 x 8 inches).
- Carry-on baggage has a maximum weight of 12 kg (26 lbs).
- Personal bags should be under the front seat.
- Certain cabins or ticket types can permit more carry-on allowances, and so due to the particular ticket restrictions, ask.
Checked Baggage Policy
- The baggage allowances in checked baggage mainly depend on the route, the cabin, and the type of fare.
- The economy class customers are usually allowed 1 or 2 bags, which they can check free under a weight limit of 23 kg (50 lbs) per bag.
- The business class passengers have a bigger allowance, generally 2 or 3 bags, and are not more than 32 kg (70 lbs) per bag.
- The total linear dimensions (length + width + height) of checked bags shall not be more than 158 cm (62 inches).
- A 50% fee is charged on oversized or overweight bags, and this may differ on different routes.
Restricted Items
- Korean Air follows the international safety standards of restricted and prohibited items in carry-on and checked baggage.
- Flammable liquids, explosives, sharp objects, and lithium batteries in larger amounts are either limited or prohibited.
How can I contact Korean Air customer service?
The Korean air customer service can be contacted in the following ways:
Phone
- National Phone Number: 1588-2001
- Alternate Number: 02-2656-2001
- USA: 1 (800) 438-5000
Apply the same to the unlimited calling plans of 1588 numbers as well; this item is not covered in the unlimited calling plans of 1588 numbers based on your phone provider.
Operating Hours & Languages:
Domestic Calls:
- Available Korean and English support.
- Hours: 07:00 to 19:00 every day
International Calls:
- Korean support available
- Hours: 07:00 to 22:00 every day
- 24-hour, 7-day round-the-clock English support.
Japanese support available
- Working hours: 09:0019:00 daily (Japan Standard Time)
Chinese support available
- Operating hours: 08.00-19.00 daily (China Standard Time)
This orderly information assists you in making decisions with ease as regards to the perfect time and phone number to engage, given your language inclination and position inside or outside Korea.
Online Chat
Korean Air provides its clients with online chat on their official site for instant help with the booking procedure, flight details, and customer support. It is available at working hours based on your location.
Email
- General enquiries or privacy issues: privacy@koreanair.com
- To make a refund request or report troubles with your tickets, you can use the contact forms on their official site or contact them through the email address options of the Help Center based on your location.
To ensure optimal support, urgent concerns or changes in booking need to be done via phone, whereas chat and email can be used when looking into the details of a query or documentation. Korean Air service is offered in different languages such as Korean, English, Japanese, and Chinese, depending on the region.
What is Korean Air's cancellation and refund policy?
To cancel your Korean Air reservations and then get a refund, you must understand the cancellation and refund policy:
Cancellation Policy
- Booking cancellation is possible before you have departed, so that you are not subjected to no-show charges.
- Cancellation of group tickets should not be done online but by customer service.
- The right to cancellation of the booking completed within 24 hours on the webpage of Korean Air can be included in the full refund, and no penalty.
- Depending on the type of fare, route, and the distance of the cancellation, there are cancellation fees (see refund penalties).
- There are penalties for no-show when you do not cancel the flight.
- In the case of award tickets, there are various terms of cancellation and mileage refunds, and the amount of fees depends on the time and route.
Refund Policy
- The eligibility of the refund depends on the rules of the types of tickets and fares; refundable tickets can be refunded prior to departure.
- Ticket refunds that are non-refundable can be in the form of a travel credit instead of cash.
- The request for refunds should be made within 30 days of the ticket expiration.
- The processing of refunds is usually between 5 and 14 business days, based on the mode of payment.
- The cancellation fees decrease the amount of refund, based on fare class, route, and time of cancellation.
Can I get a full refund if I cancel my Korean Air booking?
Yes, in certain conditions the airline offer a full refund on flight ticket to passenger. Here are cases eligible for a full refund:
Full Refundable Ticket
- Refundable and flexible fare tickets can be fully refunded when cancelled before departure.
- Depending on the type of fare, cancellation fees might be imposed; however, flex fares may not have a penalty.
- After the processing, the refunds are billed back to the source of payment (typically 35 days).
24-Hour Cancellation Policy
- In case you cancel your ticket within 24 hours of booking on the official site of Korean Air, then you will get a full refund irrespective of the type of fare.
- The policy is only applicable in cases where a booking is made 7 days or more prior to the flight departure.
- The refund will be done without cancellation costs.
In case of Airline Cancellation of Your Booking
- In case of cancellation of your flight by Korean Air, you can get a full refund or free rebooking alternatives at no extra fee.
- The cancellation can also be compensated or assisted in case of serious delays, depending on the route and local regulations.
- The airline is expected to inform you about cancellations as early as possible and offer you alternative travel schedules or a refund.
Medical Emergency
- Korean Air gives the opportunity to seek fee waivers or a flexible refund in case of any medical emergencies.
- It needs to be demonstrated using an official document such as a medical certificate or hospital records.
- The issue of refund and waiver of fees is left at the discretion of the airline and is done on a case-by-case basis.
Can I Change the Name on my Korean Air Ticket After Booking?
Korean Air has some rules that permit changing or correcting the name or ticket:
- Corrections of minor name errors (up to 3 character corrections in first or middle name) may be made online or over the phone and typically cost (about $150 domestically, $250 internationally).
- The names should be the same as those provided by the government ID so that there is no problem with travel.
- Changing legal name because of marriage, divorce, or other official causes requires the submission of valid documents and it might be charged.
- Requests of name changes should be done at least 24 hours prior to departure.
- It is not allowed to change the name of the complete passengers (replacing the passenger with another).
- The passengers are also entitled to correct names by cancelling and rebooking within 24 hours of booking without any fee.
The policy strikes a balance between flexibility and security and ticketing policies in order to have a hassle free travel.
What are the Different Korean Air Travel Classes Available?
Korean Air has three primary travel classes in its fleet to address the needs of the various passengers:
- First Class: It is the most luxurious class of Korean Air, which has the Kosmo Suites in it: a private and spacious seat with sliding doors, lie-flat beds, and the highest-quality amenities. It is also offered on widebody aircraft such as Boeing 747-8, 777-300ER, and A380 and is an excellent onboard experience with personalized service and fine cuisine.
- Business Class (Prestige Class): The business cabin is called the Prestige Class and it has lie-flat seats in a variety of configurations, such as 2-2-2 or more 1-2-1, based on the airline. It has such features as direct aisle access, improved dining, and priority services. Others are more recent planes featuring Apex Suites, which is very well awarded in terms of privacy and comfort.
- Economy Class: Economy seats normally measure about 32-34 inches in pitch and 17-18 inches in width, either in a 3-3-3 or 3-4-3 pattern. Although it is the cheapest airline, the Korean Air economy provides great legroom, power outlets in every seat, as well as free meals such as Korean and Western foods.
Korean Air does not currently sell the premium economy, and this leaves the gap between the business and economy comfort levels very broad.
What Are the Policies for Changing or Canceling Korean Air Reservations?
The policies of changing or cancelling reservation at Korean Air involve the following:
- Flight Changes: Customers are able to modify their itinerary or change their flight date on the official site, mobile app, or call centre. Alterations are based on the availability and fare policies.
- Change Fees: Change fees cost between approximately $ 20 and $ 400 for different fare types, routes, cabin types, and change times. Change fees may not be charged on flexible or refundable fares.
- How to Change: Sign in with the address " Manage My Booking" and then in the list of choices, select the flight change option. Confirm by paying any difference in fares and surcharges.
- In-Person Changes: It is also possible to make the changes at the airport, though with increased fees or minimal availability.
- Cancellation: There are fares that can be canceled and refunded, or non-refundable and valid for credit.
- 24-Hour Policy: Changes made up to 24 hours prior to arrival can be made at no cost in case of booking no less than seven days prior to arrival.
Ensure that you check your fare terms before you switch or cancel so that you know what will cost you.
What Documents Are Required for Korean Air Check-In?
To complete the check-in, the passenger must be available at the airport with the following documents:
- A genuine passport to all foreign travel.
- Visas are required for the destination country or transit countries.
- Your e-ticket ticket itinerary or receipt to confirm the booking details.
- The payment card that was utilized in the event of booking was that of the Internet (to ensure identity).
- To travel in domestic flights in Korea, one needs a valid government-issued ID card or identification.
- When online or mobile check-in is used, the visitor might be required to fill out the passport and visa information on the internet.
Additional documents might be necessary in case of infants or passengers who require special assistance.
Ensure that you check-in within the stipulated time of the airline and make sure that you carry all documents with you in order to conduct security and boarding checks.
Conclusion
Korean Air has a unified booking platform that can be accessed via the official site, mobile application, or customer care. The passengers are able to handle their tickets with ease, alter information and know the baggage policy of the airline to have a smooth travel. Korean Air is focused on passenger convenience and safety as its carry-on and checked baggage policy is clear. The airline offers multiple choices to take into consideration the needs of travelers whether it is booking of a flight or managing an already made one. Traveling in Korean Air, one can enjoy better services and special privileges and will experience an elegant traveling experience.
