03
Oct
2025
ITA Airways allows passengers to cancel their bookings and receive a refund. However, a refund fee will be deducted from the ticket price before the cash is credited back to the passenger's account. There are certain situations in which no fees will be charged for the refund. It is essential for the passengers to learn about the cancellation policy and charges associated with it in advance to take necessary steps in order to minimize their loss on flight cancellation with ITA Airways.
|
Situation |
Refund Fee |
|
24-hour Cancellation Window |
Full refund, no fee, via official website/call center if canceled within 24 hours |
|
Involuntary Schedule Change |
Full refund or rebooking if the change is more than 3 hours or the flight is cancelled. |
|
Refundable (Flex) Fares |
Cancel anytime, full refund minus service fees |
|
Non-refundable Fares |
Refund only taxes or in cases of major disruption (cancellation/change); fee applies |
|
Delay over 5 hours |
Eligible for a refund |
|
Time to Think (Fare Hold) |
Freeze fare for 24-72 hours before ticketing, for a fee |
ITA Airways' refund fee depends on the fare type and how the cancellation request was made with the airline. For instance, a service fee of $25 will be charged when the cancellation requested is submitted with the assistance of an airline's agent through the phone or at the airport counter. In addition to this, a cancellation fee will also be deducted from the ticket price based on the route and fare type.
The ITA Airways complies with the 24-hours risk-free cancellation policy on tickets when they are purchased at least seven days prior to the scheduled arrival on the official website or through the ITA Airways customer service. The policy applies to refundable and non-refundable fares on flights to or out of the United States allowing a full refund penalty-free up to 24 hours of booking. The cancellation of the 24-hour shall be done online, via telephone, or even via email to the contact.
Yes, the passenger has complete control over the booking. Enjoy the flexibility to cancel or change your ticket in the event of a plan change. ITA Airways extends additional flexibility through:
No one likes to pay extra charges when it comes to flight cancellation, but passengers are still required to pay a cancellation fee to obtain a flight cancellation. However, there are certain situations under which charges are applied upon canceling an ITA flight, as mentioned under the ITA Airways cancellation policy. Review these policies to avoid the unexpected charges. Here are some of the cases discussed when the airline will not deduct the cancellation fee from the ticket price:
The deadline to cancel a flight with ITA Airways is also based on the fare class, route and point of purchase. Generally, ITA Airways permits cancellations up to a few hours prior to the planned departure, particularly on higher fare categories or wholly adaptable tickets.
Refunds will not be available if cancellation is attempted too near the departure date, except in the case of a refundable ticket, or some special event (such as an involuntary schedule change or ITA-cancelled flight) has taken place. On most simple non-refundable tickets, cancellations must be made at least 30 days before departure to get a full refund, and cancellations within the 30 days may only get a partial refund on the fare depending on the conditions of the fare.
In case of cancellation of the flight by ITA Airways itself, or a significant change to the schedule (greater than three hours), the flight can be refunded up to the time of departure by using the “Manage Flights" section of their site or app. It is always necessary to consult the rules that apply to your particular ticket before doing so, since travel agency bookings may have their own process.
Enjoy the flexibility to change the date, time, or destination of your booked ITA Airways flight. The airline charges a nominal fee, modifies the details of your booking, and sends you the new ticket after canceling the previous one. To change your flight with ITA Airways, review the guidelines below.
|
Ticket Type |
Change Fee |
Additional Charges |
|
Economy Light |
$175 |
Fare Difference + service fee (if change made via customer service) |
|
Economy (Standard/Flexible) |
$60-$230 (depending on route and fare type) |
Fare Difference + service fee (if change made via customer service) |
|
Premium/Business |
$0-$100 (when ticket is partially flexible) |
Fare Difference + service fee (if change made via customer service) |
ITA Airways has a cancellation policy according to which only the unused portion of a ticket can be refunded. Cancellation request has to be made prior to the departure; otherwise, the entire ticket fare will be lost. After canceling the booking you are entitled to the ITA Airways refund request. In order to claim a refund with ITA Airways, you will need to take the following steps:
Finally, ITA Airways has a flexible cancellation policy that enables passengers to make their bookings easily. The characteristic ones are a 24-hour risk-free cancellation period, Economy Flex fares, and involuntary cancellations. To evade the charges, passengers have to follow certain requirements, including cancellations in good time and medical emergencies. On the whole, knowing these policies is capable of assisting travelers to reduce their financial loss and make reasonable choices about their flights using ITA Airways.
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